Dear Client,
We have prepared this questionnaire with the aim of improving our customer service .
The questionnaire is guaranteed to maintain your complete anonymity.
We are sure that your help will allow us to provide you with a better service , thank you for your collaboration.

La Leonessa Spa
Customers Service

Questionnaire
Evaluation
Suggestions
S
I
F
 Time necessary to reach the person required
 Transparency of the offer
 Observance of your product requirements (interchangeability)
 Execution times of your requests (request for an offer, technical details, …)
 Execution times of orders with respect to your delivery requirements
 Transparency of the information/material at your disposal (catalogue, offers, website, …)
 Quality of post-sales service
 Competence of the personnel to which you were referred
 Evaluation of the quality of the La Leonessa product
 Evaluation on the price/quality ratio


Key
       S : Satisfaction
       1 = insufficient
       2 = sufficient
       3 = average
       4 = good
       5 = excellent
       I : Importance
      1 = less important
      2 = important
      3 = very important
      S: Alternative
      supplier
      1 = insufficient
      2 = sufficient
      3 = average
      4 = good
      5 = excellent

 

  
 
 
 
LA LEONESSA S.P.A.
VL. Santa Maria, 90 - 25013 Carpenedolo Brescia - Tel. +39 0309965435 - Fax. +39 0309965629
P.IVA 02199340981 - Email